Garrard is the oldest jewellery house in the world. Garrard history of luxury and grandeur began in 1735 when journal entries start with a British Royal commission for Frederick, Prince of Wales, followed by many more for international royalty and the upper echelons of society worldwide.
Garrard has since had the honour of serving each successive King and Queen of Great Britain. With over 275 years of rich heritage, Garrard has met the challenge to harness its unique past with modern day relevance. Garrard combination of tradition and contemporary design is inspiring. Our in-house design team create innovative collections as well as unique one-of-a-kind treasures using only the finest gems in the world.
Our High Jewellery, handcrafted in London, is our declaration as the jeweller of choice for sumptuous works of art. Each piece is carefully and intricately designed for the client seeking perfection in the aesthetic and verifies that the Garrard design ethos is abundant with luxury, comfort and style.
Creating magnificent jewellery today, to become heirlooms of tomorrow.
Senior Sales Liaison
Mayfair, London, United Kingdom
Job Purpose: Oversee the day to day administration of the Retail store. To provide an excellent sales and customer service experience to both new and existing Garrard clients
Provide a full administrative support service to the retail team Establish, maintain and effectively communicate staffing rotas
Produce the daily sales report and culminate each day’s data into self-maintained master reports
Analyse CRM and sales date to report findings to Global Sales Director
Maintain staff sickness and holiday records – some basic analysis of any sickness issues and reporting to manager
Undertake annual and interim retail stock-takes
Hold regular new product and brand heritage training sessions to the retail team
Delivery of weekly team briefings and other ad hoc business communications
To be solely responsible for the repairs service offered to clients.
To manage this service via customer communication and administrative organisation. As well as working with the Repairs Coordinator to provide specialist service.
Provide a knowledgeable service for regalia, enamelled medal repairs and repeat
medal/badge orders for County Councils, Mayoral Boroughs, the British Army,
societies and colleges
Ensuring PO and all SAP transactions are in line with company process and to support the SAP system as required by the business
Responsibility for opening and closing procedures
Housekeeping – cleaning and visual merchandising of products
Delivering excellence of customer service to all clients
Assist the team with daily duties; setting up, packing away and security measures
To be available to step into a retail sales role as and when the business and personal clients require it
Developing the business
To create and build upon statistical information generated by the daily sales reports
To meet and exceed sales targets, providing an excellent level of customer service.
To develop and maintain relationships with clients, using the customer database and other sales tools
To develop an in-depth knowledge of the products and the brand and convey this with pride and passion to the customer
To provide feedback on clientele and product line performance as requested
To ensure regular, open and relevant communications and sharing of ideas, knowledge and experience. To ensure that all communications are shared appropriately
To promote the brand in a highly professional and positive manner, constantly looking for opportunities to drive sales and achieve sales targets
To take part in promotional events as appropriate
Support the ongoing development of e-commerce, bringing onboard clients and working with Marketing to ensure accurate data reporting and analysis
Skills and Experience
Experience in Fine jewellery essential
Excellent communication skills
Proficient in spoken and written English
Able to manage own workload with good time organisation skills
Customer service orientated
Able to work to tight deadlines and work flexibly across different departments
Highly confidential and discreet in all circumstances
Team player with superb inter-communication skills